Sports / Casino
This is where ccb99 keeps its legal terms, so you can read the rules that cover your account before you open one and come back to them whenever you sign in. Access depends on your local law and on eligible regions, and you can raise any question about the wording through the support route published here.
Before you open an account, the terms on this page tell you what you are agreeing to. Using ccb99 means you accept the account rules as they are published on the day you register, and we keep those rules in one place so you can read them again whenever you sign in. Access depends on your local law and on eligible regions, so we cannot promise that every part of the site is available to you — where a market, wallet or game category cannot be offered under local rules, we switch it off instead of working around them. Payment handling is the clearest example. Your wallet activity sits inside these terms, which is why we name the rails we support — bKash, Nagad and Rocket — and ask you to use an account held in your own name. Records of what moves in and out stay attached to your account, and you can open them yourself rather than asking us to describe a transaction from memory. Age, identity and location checks also belong here. We ask for details we can verify, we may ask for more when a rule requires it, and we may pause access while that check is open. We do not bury those steps in fine print: they are written into the terms, and the same wording covers your wallet, your game history and any request you send to support. If you do not agree with the terms as published, the honest answer is not to register.
Our terms reach past the sign-in box, so it helps to know what they cover. Account access, wallet activity, the games in your lobby and the messages we send you all sit inside this policy. What sits outside it is anything we do not run: the wallet app on your phone, your bank, your mobile network and the browser you use to reach us each follow their own rules, and we cannot change those. The split matters when something goes wrong. If a bKash, Nagad or Rocket transfer appears on your phone but not in your account, each wallet has its own published channel for that; we can read back what our side recorded and point you to the route that handles the rest. A page error caused by your browser is yours to fix on the device, while a game that will not load in our lobby is ours to look into. Knowing which side of the line a problem falls on saves a wasted message.
Signing in, staying signed in on a phone and the details held on your profile all sit inside these terms. That takes in the email address you use, the device you sign in from, and what happens if we need to pause access while a check is open.
Anything that moves through your account wallet belongs to this policy. bKash, Nagad and Rocket transfers, the record attached to each one, and the details you see when you open that record are all part of what these terms govern.
The titles we show, the categories they sit in and the way the lobby is arranged are ours to manage. Slots, live tables, table games and our cricket-led sportsbook are published for eligible regions only, and what is available can change with local rules.
Your bank, your mobile operator and the wallet apps installed on your phone are not ours, and their own terms apply to them. We can only act on what our systems recorded, so a wallet-side issue has to go through that provider's own support route.
The terms give you things you can do without waiting for an answer from us, and it is worth knowing which those are. Open your account page and you can read your own wallet history, check the email address and phone number on file, and see the status of anything pending. Keeping those details current is what lets a Nagad or Rocket transfer land against the right profile, and it is also what lets us reach you if a check needs a reply. When something looks wrong, you do not have to guess at a process. You can correct a misspelled name, update a phone number, ask why a transaction shows the way it does, or raise a question about a term you have read. Every one of those starts from the same place: your account first, then support if the answer is not something you can see yourself. If we have made a decision you disagree with, ask us to explain the term behind it.
Every transaction tied to your account wallet stays listed in your account page, with the payment rail, the date and the status shown beside it. You can open that list yourself at any hour instead of asking us to read it back to you.
If a phone number or email address on your profile is out of date, change it from your account settings so confirmations reach you. Keeping those fields accurate is what ties a bKash, Nagad or Rocket transfer to the right profile.
Read something in these terms you want explained? Send the question through the support route published on this site and name the clause you mean. We would rather answer a straight question than have you register without understanding what you agreed to.
If we pause access or turn down something under these terms, you can ask which part of the policy applies. We will point to the clause we relied on and tell you what, if anything, is left for you to do next.
You do not have to hunt for a way to reach us. The channels we run are the ones published here on this site, and nothing outside this page speaks for us. Start with the support route listed below and write from the email address that sits on your account, so your message can be matched to the right profile without a round of questions. A short, specific message does more than a long one. Say what you expected, what you saw instead, and roughly when it happened. If the question is about a wallet transfer, add the reference your bKash, Nagad or Rocket app gave you, because that number is what lets us find the matching entry in your account record. If you have already written to another address, mention it so the two messages are not treated as separate cases. We handle questions about these terms, about access to your account and about anything attached to your wallet, and where a question belongs to your bank or your wallet provider we will say so plainly instead of holding it open.
Begin with your own account page, where wallet records, profile details and anything pending are listed. Read those first, keep the reference you want explained, then send your question through the support route published on this site so it reaches the right place.
If a bKash, Nagad or Rocket transfer does not show where you expect it, open the wallet record in your account and quote its reference when you write in. That single detail removes most of the back-and-forth between us and your provider.
For anything about this policy, whether it is access, region eligibility or a clause you want explained, use the same support route and name the section heading you are reading. Naming the heading means we answer the question you actually asked.
Handling your details carefully is written into the terms rather than promised beside them. We hold the account data you give us — contact details, wallet records, sign-in history — to run your account and answer questions about it, and we do not sell it on. Cookies do a narrower job: they keep you signed in between pages and remember basic display choices, which is why blocking them can make the lobby awkward on a phone. Your access details are yours to protect, and we will not ask for them in a message that arrives out of nowhere. If you think somebody else has been inside your account, tell us through the published support route and we will read back what the record shows. We keep records while your account is open and for as long after as a rule or a dispute requires. You can ask what we hold, request a correction, or ask us to close the account, and we will explain what each step involves.
Your contact details, wallet history and sign-in records are held so we can operate the account you signed up for. We use them to confirm who you are, to answer your questions, and to keep the record straight if you ever dispute a transfer.
Cookies keep you signed in as you move between lobby pages and remember simple display preferences. Because of that, a browser set to block them outright can make signing in on a phone feel clumsy, so keep them switched on for this site.
Your sign-in details belong to you alone, and no genuine message from us will ask you to hand them over. If a wallet alert looks unfamiliar, open your account and read the record there before you trust what the message says.
Records stay with your account while it is open and for as long afterwards as a rule or a dispute needs them. You can ask what we hold, ask for a correction, or ask us to close the account, and we will set out the steps first.
These are the points readers raise most often when they open this policy page, with a short answer for each. If your question is about a specific transaction or a decision on your account, the support route below is the faster path.
Yes. Registering means you accept the terms as published that day, and signing in later means the version sitting on this page at that point. We keep the wording in one place so you can read it again whenever you want to check something you agreed to.
Access depends on your local law and on eligible regions, so we cannot say it is open everywhere. Where a wallet, game category or feature cannot be offered under the rules that apply to you, we leave it switched off rather than working around them.
Open your account page and read the wallet record for that transaction. It shows the rail used, the date and the current status. If the entry does not match what your bKash, Nagad or Rocket app shows, quote its reference when you write to support.
Update them from your account settings rather than leaving them, because confirmations and any check we run follow the details on file. A stale phone number or email address is the most common reason a message about your account never reaches you.
Yes. If we pause access or turn down a request, ask through the published support route and we will point to the clause we relied on. You will also hear what, if anything, is left for you to do next.
Records stay with the account while it is open and for as long afterwards as a rule or a dispute requires them. When neither applies, we clear what we no longer need. You can ask what we currently hold at any point.