Sports / Casino
These terms set out the rules that apply when you open an account with ccb99 and use any part of this platform — games, wallet transactions, or support. Access to this site depends on your local law and the eligible regions we serve, so read these terms before you proceed.
By creating an account and using the platform, you confirm that you have read and agree to these terms in full. These terms govern every interaction — from logging in on your phone to making a deposit through Nagad or Rocket. They also cover how we handle disputes, how we may update the rules, and what happens if a section of these terms cannot be enforced in your region. We may revise these terms when our services change. When we do, we will post the updated version on this page with a revised effective date. Continuing to use your account after a change is posted means you accept the revised terms. If you do not agree with any update, the right step is to contact our support team and close your account before the change takes effect. Access to ccb99 services is subject to your local law and the eligible regions we operate in. We do not represent that everything on this platform is available or lawful in every location. It is your responsibility to confirm that using this site is permitted under the laws of your region before proceeding. Transactions processed through local payment rails such as Nagad and Rocket are also subject to the terms of those respective providers.
Not every part of your experience on this platform falls under one single policy document. Understanding the boundaries of these terms helps you know where to look when a specific question comes up — whether it concerns your account login, a transaction record, the games you see in the lobby, or an external service you reached through a link on this site.
These terms govern how your account is created, verified and maintained. Login behaviour, session rules and account suspension decisions all fall within this scope. Actions taken from your registered device or browser are treated as authorised by you.
Deposits and withdrawals processed through Nagad or Rocket are covered here as far as the platform side is concerned. The payment provider's own terms apply separately to the transaction on their end. Check your Nagad or Rocket transaction record for the provider's side.
Game titles, promotional notices and lobby content published on this site are subject to these terms. We can update, remove or restrict content at any time. RTP details are shown only where the game or studio exposes them — we do not publish figures that are not sourced from the provider.
Links to external sites, studio landing pages or payment provider portals are not governed by these terms. Once you leave our platform, the third party's own terms apply. We are not responsible for content, accuracy or availability on those external pages.
These terms are not only obligations — they also describe what you are entitled to ask of us. You have the right to review your own account records, request a correction if something looks wrong, and raise a question about any decision we make that affects your access. We handle those requests through the support routes published on this site. If you believe a transaction on your Nagad or Rocket wallet does not match what your ccb99 account shows, open your transaction history in the account area and compare the reference numbers. Bring both records to our support team so they can check on our end. For account detail changes — such as a phone number linked to your Rocket wallet — follow the verification steps shown in your account settings. We will not update contact details without confirming ownership of the account. Any question about how a policy decision was reached can be sent to our support team, and we will respond through the same channel you used to contact us.
Open the account area to see your full transaction history, including Nagad and Rocket deposits. Each entry carries a reference you can cross-check against your wallet provider's own record.
Follow the verification steps shown in account settings to update your registered phone number or wallet link. We confirm ownership before applying any change to protect your account.
If a decision we made affects your account access and you want to understand the basis for it, contact support through the published routes. We will explain the relevant clause and respond via the same channel.
You may close your account at any time by contacting support directly. Pending transactions are settled first before the closure is confirmed. We do not retain payment credentials beyond what the transaction record requires.
If you have a question about how these terms apply to your account — or if something in your transaction record does not match what you expect — use one of the contact routes published on the site. We do not publish support hours or response time commitments here because those details are maintained on the live support page, not in this document.
The live chat option is accessible from within your logged-in account area. Use it to ask about a specific clause, query a Nagad or Rocket transaction reference, or flag an account access issue.
For written questions about how a term applies to your account, send a message to the support email address shown on the Contact page. Include your account reference so we can locate your records quickly.
The account help section of this site carries published answers to common policy questions. Check there first — if your question is not covered, escalate to live chat or email with your account reference ready.
Knowing how we manage the obligations in these terms helps you decide whether this platform suits your needs. We have structured our account and data practices around the specific services we offer — mobile-first account access, local wallet transactions, and lobby content from our studio partners.
We retain account registration data and transaction records for as long as your account is active and for a period after closure as required by our internal policy. You can ask for a summary of what we hold by contacting support with your account reference.
We use session cookies to keep you logged in across the browser during an active session. Persistent cookies help us remember your lobby preferences. The cookie notice on the site explains what each type does and how to adjust your browser settings.
Your account is protected by the login credentials you set at registration. Any device or browser session authenticated with those credentials is treated as authorised. If you believe your credentials have been shared or compromised, contact support immediately to freeze access.
Corrections to your registered details — including the wallet number linked to Nagad or Rocket — go through the verification flow in account settings. Policy-level corrections or objections should be sent to support in writing so there is a record of the request.
These are the questions we hear most often about how the ccb99 terms and conditions work in practice — from what triggers an account review to how you close your account and what happens to your records after that.
Yes, we update these terms when our services change. The revised version is posted on this page with an updated effective date. If you continue using your account after that date, you are accepting the new terms. For significant changes, we aim to notify you through your registered contact.
Open your transaction history in the account area and note the reference number. Then check the same reference in your Nagad or Rocket app. Bring both to our support team via live chat or email. We will check the platform record and liaise with the payment side to resolve the discrepancy.
Access depends on your local law and whether you are in an eligible region. These terms do not override local law, and we do not represent that the platform is available everywhere. Check whether online account-based services of this type are permitted under the rules that apply in your specific area.
Go to account settings and follow the wallet update steps shown there. We require identity verification before applying any wallet number change. This protects your account from unauthorised updates. If the in-account flow does not resolve it, contact support in writing with your account reference.
Breaches of these terms — such as providing false registration details, attempting to access the platform from a restricted region, or conduct that breaches our account rules — can result in suspension. We will contact you through your registered details if an account review is initiated.
Contact support directly and request account closure. Any pending wallet transactions are settled before we confirm the closure. We retain your transaction records for an internal retention period after closure, in line with the policy described in the trust section above. You can ask what data we hold at any time.